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TourReview, the AI-powered travel review platform for the tours and activities sector, proudly introduces its latest innovation, the Review Collector. This robust new tool is poised to transform how tour operators gather, manage, and analyze customer feedback, reinforcing TourReview’s dedication to making the customer’s voice the most important KPI.
To meet the evolving needs of the travel industry, TourReview has equipped the Review Collector with several key features:
- Customizable Surveys: Operators can extensively personalize their surveys, selecting from various question types such as binary scale, rating scale, Likert scale, and open-ended questions. Visual elements like emojis and stars can be added to boost engagement and clarity.
- Flexible Distribution: Surveys can be distributed through multiple channels, including SMS, WhatsApp, and email, ensuring maximum reach and convenience for customers.
- Real-Time Visual Statistics: The Review Collector’s dashboard provides real-time visual statistics of active survey results, allowing operators to stay updated on customer satisfaction and experience quality.
- Seamless Integration with Review Master: Operators using the Review Master can access and manage all collected reviews, along with those published on various OTAs, from a single interface. A widget can display general scores and individual tour ratings on the operator’s website, enhancing online reputation and encouraging prospective visitors to book.
Choosing the right surveys and question types is crucial for tour operators to collect actionable data. TourReview supports this by enabling extensive customization of surveys to suit specific needs, ensuring the collection of meaningful and useful data. With diverse question formats, including binary, rating, Likert scales, and open-ended questions with visual elements, the Review Collector helps operators gather insights that are both relevant and comprehensive.
The post Revolutionize Customer Feedback with TourReview’s Innovative Review Collector appeared first on Travel And Tour World.
